Without Prejudice - Our Terms and Conditions of Sale
First of all, we would like to wish you a very warm welcome to Moda London Ltd. Please take a few moments to familiarise yourself with our terms and conditions. If you disagree either wholly or in part with any of the following passages of information, then it is advisable, with all due courtesy and respect to discontinue using our website.
The term Moda London Ltd or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website and the purchaser, customer and consumer of our products. The product refers to any timepiece offered for sale by Moda London Ltd.
About The Moda London Website
The information which appears on our website is provided and intended for the benefit of all existing, perspective, as well as all new Moda London customers. From time to time, the contents of the website along with some or all of the information contained within it may be subject to change at the discretion of Moda London, and we reserve the right to make such changes without any prior notification.
We are unable to commit categorically and unequivocally as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on our website for any particular purpose. You are hereby advised to acknowledge the fact that notwithstanding our very best efforts, from time to time such information and materials may contain certain inaccuracies, irregularities or errors. In such instances we expressly exclude liability for any such inaccuracies or errors to the fullest possible extent that is legally permitted.
Access, navigation and use of either whole or part of our website is done so entirely as a result of your own volition and free will. It shall therefore be incumbent on the user to ensure that any products or information that is available through the Moda London website meets fully with your own specific individual requirements.
Note – Our website contains material which is either owned by, licensed or copyrighted to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any unauthorised reproduction either wholly or in part is strictly forbidden. Any unauthorised use or violation of our website constitutes a criminal offence which may well result to a legal claim being mounted on our behalf for damages.
Your use of this website and any dispute arising out of such use of the website is subject to the Laws of England, Northern Ireland, Scotland and Wales.
Privacy and Discretion
What Information Is Required By Us about You? – If an order is placed with us, then in order for us to be able to promptly and efficiently process your order, we will need to obtain and hold certain personal information about you including your name, e-mail address, phone number(s), home address and credit or debit card billing address. The information you provide will be held in the strictest of confidence and under no circumstances will it be released to any other party or parties.
You may rest assured that any card and payment details will only be used to process your order using a secure gateway. Additionally, in order to ensure the risk of any fraudulent activity is minimised as far as possible, we at Moda London Ltd may from time to time request further information from you. Any additional request for information is undertaken purely in the interests of customer security and as a means of safeguarding our customers from the perils of any potential fraudulent activity.
When shopping with Moda London Ltd, we will save some of your information in order to assist in completing your order. We guarantee that we will always treat personal information sensitively and as strictly confidential. In consequence no such information will ever be passed onto a third party or parties. You reserve the right to request access to your data and if it transpires that any detail is incorrect, then it will be either changed or removed forthwith.
Product Pricing Criteria
Moda London Ltd reserves the right to alter the pricing of our product ranges including additional costs where necessary and applicable. We also reserve the right to change product imagery without prior notification. At no stage, are we able to fully guarantee that all illustrations and timepiece imagery in any or all of our website pages accurately reflect 100% the true physical appearance of the actual timepieces.
Liability for Defects
Should your timepiece become damaged whilst in transit, whether the damage is visible or hidden, it must be reported immediately to the carrier within 7 days. It is therefore important that all products are carefully examined and inspected upon arrival and receipt. Any Transport related damaged must also be reported to Moda London Ltd within 21 days of placing the order. Defective products returned to Moda London Ltd will be regarded as if they were in perfect working order and condition at the point of initial dispatch as all of our products are subjected to meticulous quality assurance checks at the time they are packaged and prior to being dispatched to customers.
In the case of faults or defects in any product that has been supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 21 days of placing the order. Your statutory rights are not affected.
How do I place an order? – Ordering a timepiece or timepieces from Moda London Ltd couldn't be simpler. Just select the timepiece/timepieces that you wish to purchase and add it/them to your shopping cart. When you have finished making your selection or selections, proceed to the checkout page where you fill in your personal details as well as pay for your order. Make sure to complete all of the steps in the payment procedure when paying so that we able to capture the amount and in turn dispatch your order promptly and efficiently with the minimum of fuss or delay.
How Do I Know My Order Has Been Successful? – If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. You can also see your order status if you log into your user account. If you have not received an order confirmation, then please contact us.
How Do I Change Or Cancel My Order? - Please contact us as soon as possible, either by e-mail or by phone, in order for us to change or cancel your order before it is dispatched.
Methods of Payment – You can choose to pay with credit or debit cards or PayPal.
Delivery Information -You will receive confirmation when your order has been dispatched from our warehouse*.
At Moda London Ltd we fully appreciate and understand that customer satisfaction coupled with excellent levels of service is key to our continuing success and growth. In the unlikely event of having to return one or more of our timepieces, you have the right upon return of the item or items to a full refund of any purchased products within 21 days of receiving your order. Please note that the timepiece or timepieces must be in the exact new condition as when receiving the product(s) for the first time from our warehouse. When returning timepieces, please pack the timepiece the same way it was delivered to you.
The cost and risk for transporting the returned goods to Moda London Ltd will be your responsibility.
All returns and exchanges must be processed through www.modalondon.com using the order number and customer e-mail address
Have You Received My Return(s)? - You will receive an e-mail confirming the registration of your return from our returns department and your refund will reach you within 3-5 business days after that. Should you not receive an e-mail from us within 2 weeks from the date that you returned your package, please contact us by either e-mail or by phone quoting your order and tracking number.
I Have Received The Wrong Product? – Although we take all reasonable measures to ensure we get orders right first time round, from time to time the incorrect may be dispatched. If this is the case we apologise profusely. If you have received the wrong timepiece or if it is damaged, then please contact us by either e-mail or phone within 14 days so that the matter may be rectified.
MODA LONDON guarantees it watches for one year from the date of purchase and covers any manufacturing or material defects.
The warranty does not cover the following:
- Damages, and/or malfunctioning of the watch after the terms of warranty.
- Damages, and/or malfunctioning of the watch, caused by unauthorised persons or its representatives.
- Damage to crystal, crown, strap or buckle.
- Battery for quartz watches.
Postage, insurance and other non-repair expenses are excluded from warranty
Please retain your confirmation email to serve as proof of purchase.
Natural Ageing and Product Maturity
Please note that it is quite normal for certain aesthetic changes to develop as time progresses. These changes may include minor scratches etc. on the casing and alteration of the colour on the watchband.
General Product Specifications
- All our timepieces are made from high precision 316 stainless steel.
- The lens used in all our timepieces is made from sapphire crystal. It is resistant against normal wear and tear but should still be treated with the utmost care and attention
- Battery – The expected duration of the battery life is between 24 and 36 months. However the exact life expectancy of the internal battery will also depend on external weather conditions and in particular hot or cold extremes of temperature.
- Leather wrist band – The leather wristbands are made of genuine leather.
Water and Moisture Exposure – All of our timepieces are classified as waterproof to 10ATM. That means they are suitable for everyday use and are both splash and rain resistant. Care should nevertheless be taken to avoid any unnecessary direct or indirect contact with water.