Help Centre

Each piece is thoughtfully crafted to be uniquely yours. Simply select your preferred engraving design and add your personalisation details during the order process.

Each design has its own fields. Our monogram and initials designs take two or three initials, our date designs pair initials with a date, and our Personal Message design allows up to 30 characters. Tie clips take up to 8 characters. Cufflinks are a small-scale item, so shorter text always engraves more beautifully — less really is more. The live preview shows exactly how your engraving will sit before you order.

For a harmonious and balanced finish, the same engraving is applied to both cufflinks.

We are pleased to offer a bespoke engraving service for those wishing to use their own design. Depending on the artwork, we may be able to engrave custom logos, monograms, handwriting or family crests. Simple, clean line artwork gives the best result — fine shading and photographic detail will not reproduce at this scale. To submit your design for review, please use our Custom Design Upload Page. Our team will assess your submission and advise on suitability before your order is placed, and for approved custom artwork we prepare a digital proof and wait for your approval before any engraving begins. Custom designs can add a little time, so please get in touch early if you have a date in mind.

No. Every piece is made to order and requires personalisation. You must choose a design and enter your engraving details before an item can be added to your bag. Within a gift set you may choose to leave the tie clip unengraved if you prefer, but the cufflinks are always personalised.

To maintain design integrity, our engraving options use carefully curated, premium fonts. We are unable to offer custom font changes.

Yes, a live engraving preview is available during personalisation. It shows exactly what we will engrave, which is why we do not send a separate proof for standard engraving. Please double-check spellings before confirming your order, as engraving is permanent once applied.

No inks or dyes are used. The laser engraving process creates a soft matte contrast etched into the polished surface, which may appear lighter or darker depending on lighting.

Yes. Each item can be personalised individually and added to your bag one at a time.

Yes. During personalisation you may add a gift message of up to 180 characters, printed in a handwritten style on luxury textured card. If no message is provided, a blank card is included for you to write by hand.

No. All orders are packaged discreetly without prices or invoices.

Orders can be changed or cancelled free of charge until your engraving has been approved for production. We usually begin within one working day, so please contact us as soon as possible.

Yes, provided your engraving has not yet been approved for production. Contact us as soon as possible and we will assist if we can.

We aim to dispatch within 2 to 3 business days (Monday to Friday). Orders placed after 4pm UK time, or at a weekend, begin preparation on the next working day. Each piece is hand finished in England with great care.

Yes. All orders are shipped with full tracking for peace of mind.

Yes. Alongside the UK, we currently ship to the United States, Canada and Australia, with more countries coming soon. If your country isn't listed yet, get in touch before you order and we'll let you know what we can do.

For orders to the United States we pay the import duties, tariffs and customs charges that apply at the time your order is placed, so there is nothing further for you to pay on delivery. For Canada, Australia and other destinations, any duties or import taxes are set by the destination country and remain the responsibility of the recipient if they are applied.

Orders to the United States arrive with the import charges already settled, so there is nothing further to pay on delivery. For gifts sent to Canada, Australia or elsewhere, please let the recipient know that duties or import taxes may apply, as some countries require these to be settled before delivery can take place.

Priority Production moves your order to the front of our engraving queue so it is prepared and dispatched sooner. In the UK it also travels on Royal Mail Tracked 24 as Priority Tracked Delivery. For international orders, Priority Production speeds up the making of your order; the tracked shipping service itself is unchanged. If your deadline is close, please contact us — we'll be happy to advise and assist.

Personalised items are non-returnable unless faulty, damaged or not as described. For full details, please refer to our returns policy.

If there is any issue with your order, please contact us right away with photographs and your order details. Our team will review and resolve this for you promptly and with care.

Please check any safe places, with neighbours and with others in your household first, as parcels often turn up within a day. If it has not appeared after 48 hours, contact us with your order details and we will open an investigation with Royal Mail and take it from there.

Please contact us with your order details. Royal Mail asks us to allow 10 working days past the due delivery date for UK orders, and 20 working days for international orders, before an item is treated as lost. If your order is for a wedding or another dated occasion that is close, tell us — we will not wait, we will remake and resend it.

Yes, as long as your order has not yet been dispatched — please contact us immediately. Once an order has been dispatched the address cannot be changed, though we will attempt a Royal Mail redirect where one is available.

Our cufflinks and tie clips have a solid stainless steel core with a polished gold plated or silver plated finish, and are hand finished in England. It is a polished, tarnish resistant finish that keeps its shine when cared for as you would any fine plated piece.

No. Our laser engraving is etched permanently into the metal itself rather than printed or coated, so it will not peel, rub away or fade through normal wear. As with any polished metal, the surface itself can still mark or scratch, so we recommend storing your pieces in their presentation box.

After wear, polish gently with a soft lint-free cloth and store in the presentation box. Avoid exposure to harsh chemicals, fragrances, or excessive moisture.