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To place an order, you simply choose the item that you wish to purchase, add your complimentary engraving, and add it to your shopping cart.
Then, proceed to the checkout page where you fill in your personal information and pay for your order.
Make sure to complete all the steps in the payment procedure when paying so that we can accept the payment and ship your order.
If money has been captured from your account, the order has reached us and will be processed by our team. Your order confirmation will be sent to the e-mail address that you provided when placing your order. You can also see your order status if you log in to your user account. If you have not received a confirmation,please: ContactUs .
Please contact our customer service team as soon as possible for us to change or cancel your order before it is shipped.
Your discount code can be added at the checkout. The discount will be discounted immediately from the total sum when applying the code. Please note that you can only use one discount code per order.
If you are not able to pay with your debit or credit card, it is usually because your card is issued in another country than the one you are ordering from. Our payment system can highlight these transactions for security reasons to minimize online fraud. If you are not able to pay with your card, we recommend you to try another payment method, as for example Paypal or Apple Pay.
All orders are shipped from the United Kingdom. We aim to provide you with a tracking number within 1-2 business days.
This figure varies for every Country, please contact the local customs office in your Country for more information. Our shipping does not include any customs, taxes, import duties, or other additional charges by your local government, therefore these are the sole responsibility of the recipient. We recommend that this is checked before placing an order as Moda London LTD will not be held responsible for any additional costs.
You will receive a tracking number once your order is complete and dispatched.
PO Box Addresses
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Delivery At Weekends
Weekend delivery varies globally and we would recommend contacting the courier for further details. In the UK, our couriers do not deliver at weekends.
Delivery On Public Holidays
Our couriers do not currently deliver on public holidays.